Return Policy

If you should experience a problem or discrepancy with an order, please contact – or 1-626-509-2004 – and have your order information ready.

  • No returns will be accepted without a Return Authorization Number (RAN).
  • All claims for shortages or damages MUST be made within 5 working days of receipt of goods.
  • Relabeled, printed, or embroidered goods are not returnable.

Please check your order BEFORE processing

  • All refused shipments and cancelled orders are subject to a 25% restocking fee in addition to all freight costs.
  • Returns due to customer error, including if your customer cancelled on you, are subject to a 25% restocking fee.
  • All returns MUST have a complete packing list and the Return Authorization Number (RAN), MUST be clearly marked on the outside of the carton and on the packing list.
  • All defective goods must be clearly marked over the flaw.

Cancellation Policy

  • All cancellations are subject to written approval from R Heroes USA, LLC.