If you should experience a problem or discrepancy with an order, please contact firstname.lastname@example.org – or 1-626-509-2004 – and have your order information ready.
- No returns will be accepted without a Return Authorization Number (RAN).
- All claims for shortages or damages MUST be made within 5 working days of receipt of goods.
- Relabeled, printed, or embroidered goods are not returnable.
Please check your order BEFORE processing
- All refused shipments and cancelled orders are subject to a 25% restocking fee in addition to all freight costs.
- Returns due to customer error, including if your customer cancelled on you, are subject to a 25% restocking fee.
- All returns MUST have a complete packing list and the Return Authorization Number (RAN), MUST be clearly marked on the outside of the carton and on the packing list.
- All defective goods must be clearly marked over the flaw.
- All cancellations are subject to written approval from R Heroes USA, LLC.